NO Contracts - NO Monthly Fees!
FAQ's
Have Any Questions?
Frequently Asked Questions
First you need to pick the devices that meet your demands, follow the instructions on the user manual to connect the device. You can use the Tracksolid/Car-Matrix Web platform to checkout latest location and status from your cars/assets/people. Apps for Android/iOS phones are also available. Just click Demo on the Login page, then you can have a try.
Between 30min to an 1h30min depending on the type of tracker that is being fitted and the type of vehicle the tracker is fitted in to.
Cut out tracker can be fitted to most vehicles but not recommended for vehicles under a motor plan. Click here to find out if your vehicle is compatible
A 3 month trip report is available and a 6 month playback is available
We have trial and tested 1 year
Yes you can set speed limits, you will receive notifications via website and the app of exceeded speed limits.
Yes, you will be notified by email/Whatsapp/SMS 60 days, 30 days and a telephonic courtesy call 7 days before expiration.
We are in the process of getting insurance approved.
Login to the website, monitor direction vehicle is travelling in and notify SAPS. If you have the cut out function cut, activare the vehicle cut out and notify SAPS.
We offer a life time warranty, not covering water damage, fire damage and over charging.
We offer a life time warranty on the device, but the vehicle owner should monitor the tracker frequently to ensuring the tracker is still online. Any queries can be directed at our support team if any assistance is required
Platform does not support the renewal of Inactive devices.
The sales account can modify the user expiration time on the device management page. On the “device” page, find the device, click update user expiration date, and modify the user expiration date.
1.Please check the mail trash box. 2. Check if the mailbox has a blacklist.
How do I add a device on Tracksolid? 1. Provide IMEI to Tracksolid, we will import it. 2. Customers can purchase import card and operate by themselves.
On the account menu, you can add the customer, input username, login account, password and other info you need. There are two types of accounts: dealers and end users. Tracksolid dealer account can create sub-accounts, manage and set device expiration times. End users ...
Prices of the popular models are available on our landing page, prices of all the other models are available on request. Please note that pricing is also dependent on the period intended to use (years), and is renewalable annually at a very low .Kindly submit your query on contact us
The device has not imported to the platform, please provide your IMEI to your upper account and then can deal with it correspondingly.
The First Year Use means you can use our platform “Tracksolid” for one year. Lifetime Use means you can use our platform “Tracksolid” for 10 years which is renewable annually at a very low cost.
If you want tracksolid for PC, please click www.tracksolid.com If you want to down tracksolid app, please scan the QR code.
Issue command “check location” on the platform to query new location. If the location returned deviate from the location displayed on the platform, that means something is wrong with the platform. Please contact us for support.
Yes, after you login, just click “Help ” on the upper right corner in page, then you can have yourself guided.